Customer Services

At Albany Windows, we place great emphasis on providing the best possible customer service. We want all our customers to be confident that they are working with a professional and highly skilled glazing installation company.

In the unlikely event that you experience a problem with an Albany installation, we want to rectify the issue as quickly as possible.

To register a service call, simply enter your details into our online contact form. We aim to respond to all messages within two working days. During busier periods, however, response time may be longer.

When registering a service call, make sure that you have all your guarantee paperwork at hand. This will ensure that you provide all the essential details, and we will immediately know which job we are responding to.

When completing the service call form, please enter as much information as possible about the problems you are experiencing. This will help us to identify the problem more quickly and provide an effective way to resolve the issue.

Any details about the issue will help us to accurately identify the problem and find the best solution. You can also take pictures of the problem where possible and upload them to the contact form. Please ensure that you include your contact details to aid the process.

If the problem with your glazing installation requires a visit from one of our team, we will try to organise this at a convenient time for you. One of our friendly team will contact you to arrange a time for them to visit your property and inspect the installation.

To assist us to rectify the issue as quickly and effectively as possible, please upload photograph(s) (1.5mb maximum file size)

Select your images

By submitting your details you confirm that you agree to the storing and processing of your personal data by Albany Windows Ltd as described in the privacy statement.